Unless otherwise noted, most of our products are eligible for full refund upon return within 30 days of the sale.
Return shipping is the responsibility of the buyer except in the case of manufacturing defect or warranty.
Concealed damage or shortage reports must be made within 5 days to be eligible for credit or exchange. In the case of defective equipment, an exchange will be made for the defective item.
Active Pain Solution Center honors all manufacturers warranties.
Due to Federal and State Pharmacy Regulations ancillary items prescribed for home health care cannot be re-dispensed. Therefore, ancillary items cannot be returned for credit.
Certain manufacturers allow for a more generous return policy as noted below:
Don Joy Braces (non-custom) – 90 days
Dr. Comfort Flex OA shoes – 90 days
- Where Does it Hurt?
- Neck & Shoulders
- Upper limbs
- Lower Limbs
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